Drake’s Paint & Supply Privacy Policy

Last Updated: August 20, 2026

Drake’s Paint & Supply (“Drake’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, maintained, and protected when you interact with Drake’s, including when you place an order, request a service, contact us, or receive customer-care communications through our AccuSuite/AccuOrders system.

AccuSuite/AccuOrders is the technology platform used by Drake’s to manage orders and support customer communications, including certain customer-care text messages.

1. Information We May Collect

Depending on how you interact with Drake’s, we may collect information such as:

* Name and contact information * Phone number * Email address * Billing or shipping information * Order and transaction information * Delivery and pickup information * Customer service inquiries and requests * Information you provide when contacting Drake’s * Information necessary to respond to an order or service request * SMS messaging consent and opt-out information * Information you voluntarily provide through forms or other customer communications

We collect only information that is reasonably necessary to provide our products, services, customer support, order management, and related business operations.

2. How We Use Information

We may use collected information to:

* Process and manage customer orders * Respond to customer inquiries and service requests * Provide customer support * Provide order status updates * Send pickup, delivery, and order-ready notifications * Communicate information requested by the customer * Maintain customer and order records * Process transactions and related business operations * Maintain and improve our systems and services * Protect the security and integrity of our systems * Comply with applicable legal and regulatory requirements

3. Customer-Care SMS Messages

If you voluntarily provide your mobile phone number and consent to receive customer-care SMS messages, Drake’s may send text messages related to your existing interaction with Drake’s.

These messages may include:

* Order confirmations * Order status updates * Order-ready notifications * Pickup notifications * Delivery notifications * Service-request updates * Responses to customer inquiries * Other information directly related to an existing customer interaction

Drake’s Customer Care Messaging does not include promotional, advertising, sales, discount, or marketing messages.

Message frequency varies based on your orders, service requests, and interactions with Drake’s.

Message and data rates may apply.

4. SMS Consent

Providing consent to receive customer-care SMS messages is voluntary.

Consent may be provided when a customer supplies a mobile phone number and is presented with an opportunity to consent to customer-care messaging in connection with an order, service request, or customer interaction.

Consent to receive SMS messages is not required as a condition of purchasing products, requesting services, creating an account, or completing a transaction.

SMS consent is separate from acceptance of this Privacy Policy.

5. SMS Opt-Out

You may stop receiving Drake’s customer-care SMS messages at any time by replying:

STOP

After receiving a STOP request, Drake’s will process the opt-out request and stop sending messages through the applicable messaging program, except where permitted or required by law.

You may also contact Drake’s through other available communication methods if you need assistance after opting out.

6. SMS Help

For assistance with Drake’s customer-care SMS messages, reply:

HELP

You may also contact Drake’s through the contact information available on the AccuSuite/AccuOrders website.

Website: https://drakes.accuorders.com/

7. How We Share Information

We may share information with service providers and technology providers that assist us in operating our business, processing orders, providing customer support, maintaining systems, and delivering requested communications.

For example, Drake’s may use AccuSuite/AccuOrders to manage orders and customer communications and may use third-party technology providers to facilitate SMS delivery and other necessary services.

Service providers may access information only as reasonably necessary to perform services on our behalf and subject to appropriate contractual or other protections.

8. Mobile Phone Numbers and SMS Consent Information

Drake’s treats mobile phone numbers and SMS consent information as customer information.

Drake’s does not sell or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.

SMS consent information is used to manage the customer's participation in Drake’s customer-care messaging program and to maintain appropriate records of consent and opt-out requests.

9. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, maintain security, comply with legal obligations, and enforce our agreements.

SMS consent and opt-out records may be retained as necessary to demonstrate compliance with applicable messaging requirements and to honor customer preferences.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Cookies and Website Technologies

The AccuSuite/AccuOrders website may use cookies or similar technologies where necessary to operate the website, maintain sessions, improve functionality, understand website usage, and support security.

You may be able to control certain cookie settings through your browser.

12. Third-Party Services

Our services may rely on third-party technology providers to support functions such as hosting, communications, payment processing, SMS delivery, security, analytics, or other necessary business operations.

Those providers may process information as necessary to provide their services.

Third-party websites and services may have their own privacy policies, and Drake’s is not responsible for the privacy practices of websites or services that it does not control.

13. Children's Privacy

Our services are intended for customers and businesses and are not directed toward children under the age required by applicable privacy laws.

We do not knowingly collect personal information from children in violation of applicable law.

14. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also withdraw consent to receive customer-care SMS messages by replying STOP.

Requests concerning personal information may be submitted through the available Drake’s customer support channels.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

16. Contact Information

For questions about this Privacy Policy or Drake’s handling of customer information, please contact:

Drake’s Paint & Supply J&D Drake Investments Inc. 2929 North Pacific Highway Medford, OR 97501, USA

Website: https://drakes.accuorders.com/

Messaging Platform: AccuSuite / AccuOrders

### Mobile Messaging Summary

Drake’s customer-care SMS program is limited to communications relating to customer orders, service requests, customer inquiries, pickup, delivery, and other existing customer interactions.

No promotional or marketing SMS messages are included in this customer-care program.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages.