Drake’s Paint & Supply Customer Care Mobile Messaging Terms & Conditions

Program Name: Drake’s Paint & Supply Customer Care Messaging Program

Last Updated: August 20, 2026

These Mobile Messaging Terms & Conditions (“Messaging Terms”) apply to the Drake’s Paint & Supply Customer Care Messaging Program (“Program”), operated by J&D Drake Investments Inc. d/b/a Drake’s Paint & Supply (“Drake’s”).

Drake’s uses AccuSuite/AccuOrders, a business software platform, to help manage customer orders and customer communications, including SMS notifications related to orders and customer service.

By voluntarily providing your mobile phone number and consenting to receive customer-care text messages from Drake’s, you agree to these Messaging Terms.

1. Customer Care Messaging Program

The Drake’s Paint & Supply Customer Care Messaging Program provides text messages related to an existing customer interaction, order, delivery, pickup, service request, or customer-care inquiry.

Messages may include:

* Order confirmations and order-related updates * Notifications that an order is ready for pickup * Order completion notifications * Delivery and out-for-delivery notifications * Updates regarding a customer service request * Responses to customer inquiries * Information requested by the customer * Other service-related information directly connected to an existing customer interaction with Drake’s

The Program is intended solely for customer care and service-related communications.

This Program does not send promotional, advertising, sales, discount, or marketing messages.

2. How Customers Opt In

Customers may provide their mobile phone number when placing an order, contacting Drake’s, requesting service, or communicating with Drake’s regarding an existing or requested customer service interaction.

Where SMS consent is requested, the customer may voluntarily choose to receive Drake’s customer-care text messages.

SMS consent is not required as a condition of purchasing products, creating an account, requesting service, or completing a transaction.

Consent to receive customer-care messages is separate from acceptance of Drake’s general terms and conditions and privacy policy.

3. Message Frequency

Message frequency varies.

Customers may receive messages when there is an applicable order, delivery, pickup, service request, or customer-care interaction.

The number of messages received depends on the customer's activity and communications with Drake’s.

4. Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge you for text messages and data according to your mobile service plan. Drake’s does not control carrier charges.

5. Opting Out

You may stop receiving Drake’s customer-care text messages at any time by replying:

STOP

After receiving your STOP request, Drake’s will process the opt-out request and stop sending messages through this Program, except for messages permitted or required to confirm the opt-out or as otherwise permitted by applicable law.

Opting out of SMS may prevent Drake’s from sending certain order, delivery, pickup, or service-related notifications by text. You may continue to contact Drake’s through other available communication methods.

6. Help and Customer Support

For help with Drake’s customer-care text messages, reply:

HELP

You may also contact Drake’s Paint & Supply through the contact information provided on the Drake’s website or through the AccuSuite/AccuOrders platform.

Website: https://drakes.accuorders.com/

7. Privacy

Drake’s respects the privacy of its customers.

Personal information collected in connection with the Program may be used to provide customer-care communications, process customer requests, manage orders, provide delivery or pickup notifications, and support customer service interactions.

Mobile phone numbers and SMS opt-in or consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

For additional information about privacy and data practices, please review the Privacy Policy available through the AccuSuite/AccuOrders website:

https://drakes.accuorders.com/privacypolicy

8. No Condition of Purchase

Consent to receive customer-care SMS messages is voluntary.

You are not required to consent to SMS messaging as a condition of purchasing products, creating an account, requesting service, or completing a transaction with Drake’s.

Customers who do not consent to SMS messaging may use other available communication methods to communicate with Drake’s.

9. Messaging Service Provider

Drake’s uses AccuSuite/AccuOrders to support its order management and customer communication processes.

AccuSuite/AccuOrders provides the technology used to facilitate certain customer-care communications on behalf of Drake’s. The customer-care messages themselves are sent in connection with the customer's interaction with Drake’s.

10. Changes to These Messaging Terms

Drake’s may update these Messaging Terms from time to time to reflect changes to the Program, applicable requirements, or business practices.

The most recent version will be made available through the AccuSuite/AccuOrders website.

11. Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Message delivery may depend on your mobile carrier, network availability, device, and other factors outside Drake’s control.

12. Contact Information

For questions about Drake’s Paint & Supply Customer Care Messaging Program, please contact Drake’s through the contact information provided on its business website or through the AccuSuite/AccuOrders platform.

Drake’s Paint & Supply J&D Drake Investments Inc. 2929 North Pacific Highway Medford, OR 97501, USA

Messaging platform: AccuSuite / AccuOrders Website: https://drakes.accuorders.com/

By voluntarily consenting to receive Drake’s customer-care text messages, you acknowledge that you have read and understood these Mobile Messaging Terms & Conditions.